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Osceola Sectional Hero
Administration Building - Community Development Department
M - Th: 7:30AM - 5:00PM; Fri: 9:00AM-5:00PM
(407) 742-0200
1 Courthouse Square,
Suite 1100
Kissimmee, FL 34741

Users Guide IVRS

Osceola County is pleased to announce the implementation of our automated IVRS. This telephone system allows 24-hour access to schedule inspections, cancel inspections, check inspection results and to obtain plan review status of your permit. Your Certificate of Occupancy can be obtained through option # 5 from the main menu.

This brochure will provide you with the instructions that will help familiarize you with the IVRS system before you call. When first using the system, please listen carefully to the entire message at each step of the system. There will be prompts that will guide you through each step of the process.


Instructions - General

Click the link above for a step-by-step walkthrough of how to use the Integrated Voice Response System (IVRS).

Helpful Hints

The link above will provide you with help tips for using the Integrated Voice Response System (IVRS).

Inspection Codes

For a list of available inspection codes for use with IVRS, click the link above.

Important Phone Numbers

Click the link above for a list of important phone numbers.