Customer Service Questionnaire

In an effort to provide the highest quality of service, we would appreciate your feedback!

Building Code Information / Questions

	Excellent	Good	Fair	Poor	No Answer
Overall Service Quality	Building Code Information / Questions - : Overall Service Quality (Excellent)	Overall Service Quality (Good)	Overall Service Quality (Fair)	Overall Service Quality (Poor)	Overall Service Quality (No Answer)
Employee Attitude	Employee Attitude (Excellent)	Employee Attitude (Good)	Employee Attitude (Fair)	Employee Attitude (Poor)	Employee Attitude (No Answer)
Employee Knowledge	Employee Knowledge (Excellent)	Employee Knowledge (Good)	Employee Knowledge (Fair)	Employee Knowledge (Poor)	Employee Knowledge (No Answer)
Timeliness	Timeliness (Excellent)	Timeliness (Good)	Timeliness (Fair)	Timeliness (Poor)	Timeliness (No Answer)

Permit Process

	Excellent	Good	Fair	Poor	No Answer
Overall Service Quality	Permit Process - : Overall Service Quality (Excellent)	Overall Service Quality (Good)	Overall Service Quality (Fair)	Overall Service Quality (Poor)	Overall Service Quality (No Answer)
Employee Attitude	Employee Attitude (Excellent)	Employee Attitude (Good)	Employee Attitude (Fair)	Employee Attitude (Poor)	Employee Attitude (No Answer)
Employee Knowledge	Employee Knowledge (Excellent)	Employee Knowledge (Good)	Employee Knowledge (Fair)	Employee Knowledge (Poor)	Employee Knowledge (No Answer)
Timeliness	Timeliness (Excellent)	Timeliness (Good)	Timeliness (Fair)	Timeliness (Poor)	Timeliness (No Answer)

Plan Review

	Excellent	Good	Fair	Poor	No Answer
Overall Service Quality	Plan Review - : Overall Service Quality (Excellent)	Overall Service Quality (Good)	Overall Service Quality (Fair)	Overall Service Quality (Poor)	Overall Service Quality (No Answer)
Employee Attitude	Employee Attitude (Excellent)	Employee Attitude (Good)	Employee Attitude (Fair)	Employee Attitude (Poor)	Employee Attitude (No Answer)
Employee Knowledge	Employee Knowledge (Excellent)	Employee Knowledge (Good)	Employee Knowledge (Fair)	Employee Knowledge (Poor)	Employee Knowledge (No Answer)
Timeliness	Timeliness (Excellent)	Timeliness (Good)	Timeliness (Fair)	Timeliness (Poor)	Timeliness (No Answer)

Construction / Inspections / Certificate of Occupancy

	Excellent	Good	Fair	Poor	No Answer
Overall Service Quality	Construction / Inspections / Certificate of Occupancy - : Overall Service Quality (Excellent)	Overall Service Quality (Good)	Overall Service Quality (Fair)	Overall Service Quality (Poor)	Overall Service Quality (No Answer)
Employee Attitude	Employee Attitude (Excellent)	Employee Attitude (Good)	Employee Attitude (Fair)	Employee Attitude (Poor)	Employee Attitude (No Answer)
Employee Knowledge	Employee Knowledge (Excellent)	Employee Knowledge (Good)	Employee Knowledge (Fair)	Employee Knowledge (Poor)	Employee Knowledge (No Answer)
Timeliness	Timeliness (Excellent)	Timeliness (Good)	Timeliness (Fair)	Timeliness (Poor)	Timeliness (No Answer)

Contractor Licensing Application / Information

	Excellent	Good	Fair	Poor	No Answer
Overall Service Quality	Contractor Licensing Application / Information - : Overall Service Quality (Excellent)	Overall Service Quality (Good)	Overall Service Quality (Fair)	Overall Service Quality (Poor)	Overall Service Quality (No Answer)
Employee Attitude	Employee Attitude (Excellent)	Employee Attitude (Good)	Employee Attitude (Fair)	Employee Attitude (Poor)	Employee Attitude (No Answer)
Employee Knowledge	Employee Knowledge (Excellent)	Employee Knowledge (Good)	Employee Knowledge (Fair)	Employee Knowledge (Poor)	Employee Knowledge (No Answer)
Timeliness	Timeliness (Excellent)	Timeliness (Good)	Timeliness (Fair)	Timeliness (Poor)	Timeliness (No Answer)

Suggestions / Comments

Thank you for completing this questionnaire. If indicated below, we will contact you on specific concerns. If you desire, you may contact the Building Department by telephoning (407) 742-0200.

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Osceola County

Customer Service Questionnaire