Contacting Inmates

INMATE VISITATION

Please be advised that Visitation will be closed on Tuesday, April 23rd as the lobby renovation is finalized.  Free remote visits will end Friday, April 26th.  Visitors may reschedule visits after this date.

To schedule personal inmate visits:

• Come to the facility and register or schedule a visit at the lobby kiosk.
• Register or schedule online at http://thevisitor.icsenforcer.com/index.php/jail-information/103-osceolafl.

INMATE MAIL

US Postal Service Mail

Inmate postal mail must be sent to the following address:

Smart Communications I Osceola County Corrections
Adam Smith #123456 (example inmate)
P. 0. BOX 9127
Seminole, FL 33775-9127

The inmates' name and booking/ID number must be clearly printed on the outside of the envelope or post card to ensure the mail is posted to the current account.

To follow the mail until it is delivered, please sign up for a MailGuard™ Tracker account via www.mailguardtracker.com. If you already have an account with Smartlnmate.com, you may log in using the same username and password. MailGuard Tracker enables you to track postal mail delivery. Sign up for a free account and view delivery status, receive notifications if your mail is rejected, and download copies of mail that has been received and processed.

All regular inmate postal mail (postcards, letters, greeting cards, etc.) will be scanned into the system and available to the inmates to view their postal mail via the kiosks or tablets.

Upon release, inmates can login into the public website at https://www.smartinmate.com/ and enter their inmate number and password to download their photos, messages, and postal mail for FREE! This application will provide you with access to messages, photos, and postal mail that was processed through the Smart Jail system while you were a resident at the facility. You will not be able to respond to messages or access request forms, grievances or medical forms through this application.

Legal mail, court documents, bank statements, and publications will continue to be sent to the facility directly at 402 Simpson Road, Kissimmee, FL 34744.

Only mail received through the US Postal Service will be accepted; all others forms or postage will be refused. All inmates are granted the right to communicate or correspond with persons or organizations, subject only to the limitations necessary to maintain order and security.

All inmates are allowed to keep up to ten (10) photographs.

Written notification will be sent to the inmate when any mail is returned to sender.

Questionable contents of publications containing information or photos which could create staff or inmate safety concerns, jeopardize security or the orderly running of the facility shall be reviewed to determine the appropriateness of the publication. If it is determined that the publication shall be rejected, the item shall be returned to sender. Once a magazine publication has been deemed inappropriate, this publication shall be banned from the facility.

There is no limit to the amount of correspondence in which an inmate can send to whomever they wish, except as outlined below or when there is evidence of a threat to the safety and security of the facility.

Incoming Mail

Incoming mail shall bear the following information:

1. Inmate’s Name
2. Inmate’s Number
3. Mailing Address: Smart Communications I Osceola County Corrections, P. 0. BOX 9127, Seminole, FL 33775-9127
4. Return Address

The Following Regulations Apply to All Incoming Mail:

• The only enclosures permitted are greeting cards no larger than 5” x 7” and photographs no larger than 4” x 6” (with the exception of Polaroids). Inmates may receive and keep photographs that are not gang related, sexually-oriented or a pictorial representation of nudity. Pictorial representation of nudity is defined as any book, magazine, newspaper, periodical or photograph containing nudity. Sexually-oriented material is defined as any book, article, magazine, publication, written matter of any kind, drawing, etching, painting, photograph, picture, motion picture, film or sound recording that depicts sexual activity of human beings and/or animals, that exhibits uncovered human genitals or the pubic region in a lewd or lascivious manner, or that exhibits human male genitals in a discernible turgid state, even if opaquely covered.
• Postcards are acceptable.
• Stick-on decorations or address labels are not permitted in or on correspondence.
• Books and magazines will only be accepted if received from the publisher or distributor. Hard-covered books are not permitted; however, if received will be placed into the inmate’s personal property.
• Sexually-oriented material or pictorial representations of nudity are not permitted.
• Packages shall not be permitted unless previously approved by the Administration.
• Newspaper clippings, greeting cards containing non- paper parts and all non-paper items are not permitted.
• Blank (unsigned) greeting cards and blank paper will not be accepted.
• All non-privileged mail is opened and checked for contraband before delivery. Privileged mail shall be opened and inspected in front of the inmate before it is delivered.

Email

It addition to mail sent through the US Postal Service, inmates can receive and send email through Access Corrections at www.accesscorrections.com. In order to use this email service to communicate with an inmate, you must first set up an account using an email account and password. Once logged in, you will be prompted to add your inmate to your recipient list. After you have selected your inmate, you will be required to purchase message credits which will be used to fund any emails you or your inmate send. Just like mail sent through the US Postal Service, all email will be reviewed by corrections staff to ensure its content is appropriate.