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Emergency Communications

Note: As of October 1, 2008 the Emergency Communications group has been incorporated into the Osceola County Sheriff’s Office. Please stay tuned for further updates.


Mission Statement

The Mission of Emergency Communications is to save lives by providing the fastest and most reliable 911, 800 MHz radio and Fire/Rescue Communications services available. We will strive to ensure the accuracy of data, the reliability of equipment and the training and readiness of fire/rescue communications personnel to provide for the emergency communications needs of the citizens and emergency service responders.

9-1-1 Administration

The 911 Administration encompasses 911 addressing, mapping, 911 operator training, administration of 911 services and equipment in support of all 911 centers in Osceola County; these centers include Osceola County Sheriff, Osceola County Fire/Rescue, St. Cloud Communications and Kissimmee Communications.

800 MHz Radio System

The 800 MHz Radio System staff supports individual user and infrastructure radio services for all Public Safety Agencies in Osceola County, Kissimmee and St. Cloud. In addition, the system supports Public Works, School Board, Toho Water Authority and other various customers. The radio system, proven and relied upon, is the common thread linking our users with other systems in adjacent counties. The system is part of the State’s mutual aid system.

Fire / Rescue Communications

All emergency and non-emergency calls for fire or medical services in the unincorporated areas of Osceola County are received and dispatched by the Osceola County Emergency Communications Fire / Rescue personnel. We also provide support through mutual aid to the City of Kissimmee, St. Cloud and our adjacent counties.

911 and VoIP

It is expected that 12 million people will use the internet as a telephone phone service by 2007. 9-1-1 Leaders and some VoIP providers are working on solutions for the current problems, however, it is up to the subscriber to ensure that emergency responders can find them in an emergency.

The Federal Communications Commission FCC recently mandated VoIP providers to connect with the 9-1-1 system and provide a location and call back information to the 9-1-1 Center. Ask your provider about their plans for meeting this mandate and what you may need to do as a consumer to assure compliance.

If you have any further questions about VoIP or Digital phone service you can contact Osceola County Communications/9-1-1 department at 407-742-5911 or send an email to

More about 911 and VoIP