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Osceola Sectional Hero

911 and VoIP

It is expected that 12 million people will use the internet as a telephone phone service by 2007. 9-1-1 Leaders and some VoIP providers are working on solutions for the current problems, however, it is up to the subscriber to ensure that emergency responders can find them in an emergency.

The Federal Communications Commission FCC recently mandated VoIP providers to connect with the 9-1-1 system and provide a location and call back information to the 9-1-1 Center. Ask your provider about their plans for meeting this mandate and what you may need to do as a consumer to assure compliance.

If you have any further questions about VoIP or Digital phone service you can contact Osceola County Communications/9-1-1 department at 407-742-5911 or send an email to