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Home | Agencies & Departments | Emergency Management | Emergency Operations
Emergency Management - Main Office
M - F: 8am - 5pm
(407) 742-9000
2586 Partin Settlement Road
Kissimmee, FL 34744

Emergency Operations

Osceola County has adopted the National Incident Management System (NIMS) as the method by which to control and organize any and all incidents, emergencies and disasters. In 2003, Homeland Security Presidential Directive #5 mandated the use of the NIMS and its corresponding six core components.

As a result of NIMS, Osceola County has revised many required plans as well as operational methods. Typically, emergency operations centers are organized by emergency support functions (ESF) with a coordinating agency responsible for reporting activity within the ESF. With twenty ESF’s in Osceola County, span of control is exceeded significantly. To effectively manage these coordinating functions, Osceola County has integrated the Incident Command System (ICS) to maximize the benefits of an effective management tool.

The use of the ICS within the EOC coupled with a multijurisdictional/agency Executive Policy Group, Osceola can manage any incident with clear direction, excellent, effective planning all while minimizing duplication of efforts. For a complete review of Osceola County’s EOC Operational Guidelines, please refer to the CEMP Appendix A.

Standard Operations

Osceola County provides many emergency services to the citizens on a daily basis. Some of the services overlap into city government jurisdictions. While the cities within the county provide many services to their citizens, they also depend on Osceola County for services such as social services, health, sheltering of evacuees, and Emergency Management.

The statutory function of emergency management occurs within the Office of Emergency Management. The Director is delegated the authority. This delegation process occurs by way of the Board of County Commissioners delegating day to day activities through the County Manager. The County recognizes that emergency management is every employee’s responsibility as well as the public’s responsibility.

Osceola County Emergency Management must maintain the highest standards in preparedness and planning efforts. Florida statutes as well as the National Incident Management System comprised of six core components requires specific compliance criteria as mandated by Homeland Security Presidential Directive #5. All plans and training as well as specific infrastructure must meet these guidelines.

During threatening conditions, Emergency Management will activate proactively according to the threat. When activation occurs, the Executive Policy Group is convened to receive direct information and provide priority decision making. There are three levels of activation, Level 1, the highest and Level 3, the lowest. You can discover more information in the Comprehensive Emergency Management Plan – Appendix A.