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Osceola Sectional Hero
County Veterans' Services Office
 
Hours
Kissimmee Office:
Mon/Fri: 8:15am-4:00pm (Walk-ins Only)
Tue: 8:15am - 3:00pm (Appts only)
Wed: 8:15am - 2:00pm (Appts only)
Thu 8:15am - 1:15pm (Appts Only)
St. Cloud Office:Thu 8:15am - 4:00pm (Walk-ins Only)
 
Phone
407-742-8455
 
Address
330 N Beaumont Ave
Kissimmee, FL 34741

Benefits Claims Process

First Time Claims Timeline

Months Actions by VSO
0
  • Informal claim, request all service documents
3-6
  • Returns to review all documents, provide medical opinion letters to support claim
  • Formalize claim
2-3
  • Vet receives veterans claims assistance act letter (VCAA).
3-12
  • Veteran is scheduled for compensation and pension exam (C&P)
12-24
  • Veterans receives rating decision (RD)

Appeals Timeline

Months Actions
2
  • Complete Decision Review officer notice of disagreement (NOD)
  • Complete formal appeal to Board of Veterans Appeal (BVA)
    • Possible BVA Remand
    • New RD or Supplement statement of the case (SSOC)
    • Complete another NOD
12
  • Complete a traditional NOD
18-24
  • Receive a Statement of the Case (SOC)
36
  • Receive RD or denial letter
60
  • Appeal to the U.S. Court of Appeal for Veterans claim (requires use of lawyer)

Veterans' Claims Process Workflows

Claims Process Official Workflow