Ken Mercer serves as Vice President, Workforce Management and Operations Support, for Walt Disney Parks and Resorts. In his role Ken leads a team of Cast Members focused on enabling the optimal readiness and deployment of labor resources at Walt Disney World Resort in Orlando, FL and Disneyland Resort in Anaheim, CA. This includes developing and implementing staffing and labor utilization strategies, delivering world-class technical and job training, and advancing operational standardization for efficiency, effectiveness and agility. Ken also advises similar business functions at Disney's theme parks in Paris, Hong Kong and Shanghai.
Ken is a graduate of Kansas State University and a Certified Public Accountant. He joined Disney in 1994 and has held various management and executive positions in Corporate Management Audit, Operations Finance, Capital Planning, Sourcing & Procurement, Business Optimization and Security.