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Osceola Sectional Hero
Fire Rescue & EMS Office
M - F: 8 a.m. - 5 p.m.
(407) 742-7000
2586 Partin Settlement Rd
Kissimmee, FL 34744

Fire Rescue & EMS Mission Statement

Mission Statement

Our mission is to provide the highest levels of emergency planning, fire protection and pre-hospital care to the residents and visitors of Osceola County. The quality of service will be maintained by strict adherences and dedication to the principles of:


We will make the public’s safety and welfare, and the safety of our employees priority ONE.


We realize that our personal and professional reputations are evaluated with every call for assistance.


We will maintain respect for ourselves, the organization and the county as well as those in need of services, regardless of age, ethnicity, religion, national origin or economic status.


We will exhibit honesty and integrity in all matters.


We will conduct ourselves in a professional manner to promote dedication, honor, and loyalty with our chosen profession.


We will encourage an environment that promotes and emphasizes training, and adapts to ever changing dynamics and that after meeting our core educational and technical training needs encourages advanced education in the fields of fire and emergency medical services.

Vision Statement

It is the vision of Osceola County Emergency Services to be progressive in all aspects and to provide the highest levels of service to the residents and visitors of Osceola County by:

  • Placement of stations, equipment and personnel to meet the growing needs of the County;
  • Adopting service standards that incorporate response times comparable to or less than the national average in urban and suburban areas;
  • Providing outstanding pre-hospital care that exceeds the routine standard of care;
  • Assuring that residents and structures are safe and meet established codes through an aggressive inspection process;
  • Providing the best possible planning, delivery of services and mitigation during times of disaster, either natural or manmade, regardless of magnitude;
  • Providing a safe and secure 911-communication system that provides critical, accurate, rapid and seamless exchange of information between the public and responders.

In order to fulfill this vision, we pledge to learn from our past, train for the present, and plan for the future.

Code of Ethics

The members of the Osceola County Emergency Services Department will:

Demonstrate the highest standards of personal integrity, honesty, truthfulness and fortitude in all our public activities in order to inspire public confidence and trust in public institutions.

Serve in such a way that we do not realize personal gain from the performances of our duties.

Avoid any interest or activity that is in conflict with the conduct of our official duties.

Support, implement, and promote merit employment and assure equal employment opportunity through the recruitment, selection and advancement of equaled persons.

Promote zero tolerance of all forms of discrimination, fraud, and mismanagement of public funds, and support efforts to correct such actions.

Serve the public with respect, concern, courtesy, and responsiveness, recognizing that service to the public is beyond service to oneself.

Strive for personal professional excellence and encourage the professional development of our members and those seeking to enter emergency services.

Approach our organizational and operational duties with a positive attitude and constructively support open communication, creativity, dedication and compassion.

Respect and protect the privileged information to which we have access in the course of our official duties. Promote the public interest.

Accept as a personal duty the responsibility to keep up to date on emerging issues and to administer the public’s business with professional competence, fairness, impartiality, efficiency and effectiveness.

Respect, support, study and when necessary, work, to improve federal, state, and local laws that defines the relationship among public agencies, employees, clients and all citizens.