Permitting & Development System FAQ

The technology supporting the Osceola County Permit Center is being upgraded to a cloud-based platform.

Customers will continue to use the Permit Center for online permitting services, including submitting applications, uploading documents, making payments, scheduling inspections, and accessing permit information.

Customers will also have additional online payment options after the upgrade.

The Osceola County Permit Center will be unavailable beginning Thursday, September 24 at 4:00 PM, and is expected to be back online Sunday evening, September 27.

During this time, customers will not be able to access the Permit Center to:

• Submit applications
• Make online payments
• Upload documents
• Schedule inspections
• Access other online Permit Center services

Customers should plan accordingly if they anticipate needing these services during the scheduled outage.

The upgraded Permit Center is scheduled to be available for normal operations beginning Monday, September 28, 2026.

Yes. Our office will remain open during regular business hours on Friday, September 25.

Please be aware that some services may be limited while the system upgrade is underway.

• Credit and debit card payments cannot be accepted.
• Paper applications may be submitted in person.

Customers may continue to visit our office for assistance.

No. Existing Permit Center customers are not expected to create a new account as a result of the system upgrade.

Customers should continue to use their existing Permit Center account credentials.

Yes. Existing permit and application information is being migrated as part of the system upgrade.

After the upgraded Permit Center becomes available, customers should be able to access their existing records and continue conducting business through the Permit Center.

The overall Permit Center experience should remain familiar.

Customers may notice some minor differences as a result of the technology upgrade, but the Permit Center will continue to provide access to the online permitting services customers use today.

Customers who need to schedule an inspection for Monday, September 28 while the Permit Center is unavailable may contact our Phone Bank at (407) 742-0200 or customercaresupport@osceola.org for assistance during regular business hours, 8:00 AM–5:00 PM.

These documents will be automatically emailed to the applicant at the email address associated with the permit record.

• Permit Card: Emailed when the permit is issued.
• Certificate of Occupancy (CO): Emailed when the permit receives an approved CO.
• Certificate of Completion (COC): Emailed when the required final inspection is approved.
• Temporary Certificate of Occupancy (TCO): Emailed when a TCO is issued.

Customers should ensure the email address associated with their permit is current and check their spam or junk folder if the email is not received.

Yes. The upgraded Permit Center will provide customers with additional online payment options.

Customers will now have the option to make an eCheck (ACH) payment using a checking account in addition to available credit and debit card payment methods, providing a new lower cost option for higher dollar transactions.

Customers who choose to pay by credit or debit card will be responsible for a convenience fee of 2.9% of the total transaction amount, with a $2.00 minimum.

The convenience fee and total payment amount will be displayed for review before the transaction is submitted.

The convenience fee for an eCheck (ACH) payment is $1.50 per transaction.

Because the eCheck fee is a flat amount rather than a percentage of the transaction, customers may wish to review this option when selecting their preferred payment method.

No. There is no convenience fee for check payments made in person. Convenience fees apply to online payments processed through the Permit Center.

No. Convenience fees are charged and collected directly by the payment processor. Osceola County does not receive any portion of these fees.

Yes. In addition to Visa and Mastercard, the upgraded payment system will support additional payment methods, including:

• American Express
• Discover
• Apple Pay
• Google Pay
• Samsung Pay
• eCheck (ACH)

No action is required to prepare for the upgraded Permit Center.

However, customers who anticipate needing Permit Center services while the system is unavailable from September 24 through September 27 should plan accordingly.

If you experience difficulty accessing the Permit Center or completing an online transaction after the upgrade, please contact Customer Care Support for assistance.

Phone: (407) 742-0200
Email: customercaresupport@osceola.org
Hours: Monday–Friday, 8:00 AM–5:00 PM

When contacting us, please provide your permit or application number, if applicable, and a description of the issue you are experiencing.